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Note: Special offers cannot be combined with any other offers or applied retroactively.
Additional Info: Frequently asked questions
Can a tour be rescheduled (date and/or time)?
We try to be as flexible as our schedule will allow, so generally, we will do our best to accommodate requests to reschedule — whether it\’s the tour date or start time.
What is your refund policy?
Once a tour is booked, we do not issue refunds (largely due to the combination of offering private tours and having very limited tour capacity). However, if you need to cancel or postpone your trip, let us know at least 1 week prior to the scheduled tour date, and we\’ll issue you a credit voucher valid for one year matching the amount you paid.
Of course, in cases when officials deem conditions unsafe for travel or touring (due to extreme weather, public health concerns, etc.), we will cancel the tour and offer a refund.
What payment method do you accept?
Once we finalize the tour details, and you are ready to pay, we will send you a link to a secure payment portal where you can check out using a credit card.
How much walking is involved?
We specialize in walking tours, because we believe exploring NYC on foot is the best way to experience the city. That said, we go at YOUR pace, not ours. If you book a private tour, we will cater to your needs, including the age and physical ability of your travel companions. We take plenty of breaks too (coffee, snacks, visiting landmarks, sitting on the subway when possible), so we won\’t be walking the whole time. But as a rough gauge, expect to cover about a mile per hour on foot.